Support
How can we help?
Questions, problems or feedback? Write to us:
support@picklelabsltd.comWe answer every message, usually within 2 business days, in English or Spanish.
Frequently asked questions
I can't sign in or forgot my password.
On the sign-in screen, tap "Forgot password?" to get a reset email. If you signed up with Apple or Google, use that same button again. Still stuck? Email us from the address on your account.
How do I manage or cancel my Premium subscription?
Subscriptions are billed by Apple or Google, not by us. On iPhone: Settings → [your name] → Subscriptions → Somatica. On Android: Google Play → Payments & subscriptions → Subscriptions. Refunds are also handled by Apple (reportaproblem.apple.com) or Google Play.
I bought Premium but it isn't showing.
Open Somatica → Premium and tap "Restore purchases", signed in with the same Apple ID or Google account you paid with.
Can I get a copy of my data?
You can export a PDF report from Insights. For a full copy of everything, email us.
How do I delete my account?
In the app: Settings → Delete account. This permanently removes all your data.
Is Somatica medical advice?
No. Somatica is not a medical device and does not diagnose or treat any condition. Talk to a healthcare professional about your health. In an emergency, call your local emergency number.